SMTP settings for 24x7 clients wanting to send email
How to change your dial-in number
May 10th, 2008Hi to all 24x7 dialup clients!
By now all of you know about the new dialin number 0198 331 209.
Thanks for your patience during all the disruption we have experienced this past week. Unfortunately this change was foisted upon us, but that's water under the bridge. Moving on...
There have been reports of problems with sending email. We have looked into this, and the best way to overcome it (if you can receive but not send) is to make a slight change to your email sending settings.
If you use 24x7.net.au email via a regular email client (like Outlook Express) your POP settings (to get mail) stay the same. You should alter your SMTP settings slightly (sending mail). You need authentication as before, with the username@24x7.net.au and password you PRESENTLY are using. (This was mail.fairgocom.net, but now should be mail.24x7.net.au). Click here for detailed instructions on how to do this with Outlook Express, including screenshots. If you are in a hurry, use Webmail to send your message (the link is on the top right of this page) and edit your settings later.
Webmail users: No change.
You can ring our regular number, 1300 666 247 to submit a support request. Rather than hang on the phone, in seconds leave your request, and we will call you back at our cost. At this time we are dealing with a lot of issues at once, so we may not be able to get back to you as fast as we'd like. Thanks for understanding!
Cheers until next time!
Mr Fair Go.
